November 10, 2020
The New Customer Service Refrain You’d Better Sing Along To
When we listen to a new song, we tend to memorize sequences that are being repeated. Similarly, when having a conversation with customers both us and them will easily focus on concepts explained and confirmed. However, it’s important that we use different words and conversational inflections. We cannot come across as sounding as if this…
October 20, 2020
9 Ideas To Reduce Your Customer Churn Rate
How many customers do you lose each month? Do you know that to attract a new client, businesses spend about 5 times as much as they do to retain an existing one? And yet, only 18% of businesses have a strategy for customer churn prevention. It looks like others choose to ignore this phenomenon, which…
October 6, 2020
How To Use WhatsApp Customer Support To Beat Your Competitors
Once upon a recent time, it took years for new communication tools to become customer support channels. I remember that during the 90’s we had long discussions within our claims department before deciding to respond to customers via email! Today everything happens much faster, especially changes in behavior and habits. In 2020 most people use…
September 29, 2020
The Power of AI Tools in Customer Service
As counterproductive as it may seem, machine-led Artificial Intelligence tools are playing a central role in driving emotion-centric customer service operations. Don’t believe us? Consider the following hard-facts for a second: As per research, “42% of customers want to communicate with companies via live chat for customer service.” Plus, “By 2021, more than 50% of…
September 22, 2020
12 Spam Protection, Streaming Video, and Business CRM Tools
The following is made up of 3 “Business Tips” articles, each of which talks about 4 helpful tools and resources around a specific area of your business. Today, the subjects are: Spam protection Streaming video Business CRM Stop Website Spam With These 4 WordPress Plugins 1) Cloud Spam Protection – CleanTalk Stop hackers from coming into…
September 1, 2020
Get Ready For a Blended Customer Service Model
Like it or not, few workers around the world will be going back to their offices full time anytime soon. Some, however, will go in once or twice a week with the rest of the days spent working remotely. Since we do not know how long this ‘hybrid situation’ will remain, we’d better act as…
August 26, 2020
How to Create A Knowledge Base Portal That Your Customers Will Love
For 12% of customers across the globe, not being able to resolve issues on their own, forms the most frustrating aspect of poor service experience. With the mounting expectations of customers for seamless self-service experiences, creating a knowledge base portal that provides instant answers to questions is becoming a need of the hour. To satisfy…
August 19, 2020
5 Best Customer Success Strategies That Can Help You Grow Your Business
Did you know that one in three customers would move away from their beloved brand if they had even one poor experience? Clearly, if you want your business to grow, you need to focus on providing a positive experience to your customers. That’s why it’s important for you to formulate effective customer success strategies. It…
August 4, 2020
Do You Think That All Digital Support Channels Are The Same?
As more and more organizations are integrating digital channels to cope with customer’s demand for online support, some facets often are being underrated. In fact, in this gold rush towards Digital Customer Service, some tend to consider all online channels as more or less the same. “This agent is doing well on social media so…
July 8, 2020
5 Ways AI Can Fuel Your Customer Engagement Strategy
“Can artificial intelligence actually help connect with customers, let alone engage them?” Nod if you too have wondered about this at one point or another. The answer is deceptively simple: AI has direct and indirect applications, both of which ultimately benefit the end-customer. Take a look at what the data tells us: Increased user engagement…
« Previous Page — Next Page »
