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Paolo Fabrizio

3 Common Customer Service Sins To Get Rid Of

Common Customer Service Sins

Last Monday I had an interesting conversation with Paul, an English colleague of mine. As we are both 100% customer service focussed, we usually talk about this topic. But this time, we did so in a different way, asking each other: ‘what’s the biggest customer service pain point in your local market?’ This simple question


Junald Ali Qureshi

6 Ways AI Can Spark Immediate And Scalable Progress Through Blockchain

How To Scalable Progress Through Blockchain

Artificial Intelligence, or AI as it is usually called, is often regarded as a 21st century miracle. Who could’ve visualized machines functioning automatically with minimal intervention of humans? Thanks to AI, we no longer have to attend to every task or duty by ourselves as machines can now be programmed to do so. There are


Nathan Sykes

How Will GDPR Affect US Marketers?

What US-Based Businesses need to know about GDPR

Have you heard of GDPR? Well if your business holds any Data on residents of European Union countries, you had better start reading soon. You are affected and must take steps to be compliant. What Marketers Need to Know Let’s start with the key points before going into any details. Here are some high-level bullet points:


Michael Brenner

7 Ways To Build Trust with Your Content Marketing

Build Trust

Trust! No business can get off the ground without it anymore. Lose it, and you’re done for! In this article, Michael Brenner offers 7 tips to help you build trust with your content marketing. This is another in our “Great Articles You may have missed” series. Build Trust with Your Content Marketing Trust is the


Daniel Newman

How to Create Brand Attachment Through Customer Experience

Customer Experience

Continuing our “Great Articles You may have missed” series….. In the modern consumer world, customers expect top-notch experiences from reliable brands. Companies must not only meet this need, they must do so while contending with ever-shortening consumer attention spans. Relevance attachment keeps your customers close to your brand by keeping your brand consistently pertinent to their lives. 


Raymond Stokes

7 Ways to Boost Your Consumer Trust

Consumer Trust

If you polled your consumers right now, would all of them say that they trust you? Are you 100% sure? More than ever, competition is fierce and customer loyalty hard to come by in almost any market. Consumers are becoming increasingly skeptical as they receive Dozens or perhaps even hundreds of brand messages daily, both


Paolo Fabrizio

How To Turn Social Customer Service Issues Into Assets

Delivering excellent customer service via social networks is not childs play. You need to re-think and adapt procedures in order to integrate social customer service into your organization. Smart companies are determined to face and overcome such challenges because they believe we’ve entered a brand new customer service era, so they want to be perceived as pioneers.


Jan Gordon

How to Remain Human with Technology

By Michael Brenner   Programmatic Ad Buying. Native Advertising. Content Marketing. Human Storytelling. These are some of the top buzzwords used by brand marketers in the past 12 – 18 months. I am not a huge fan of robots buying banner ad inventory that is never seen by anyone. But this technology is real. And