Despite loads of companies claiming to be ‘customer-centric’, I still observe a huge gap in customer experiences. I can confirm that by first-hand experience because I carry out Digital Customer Service conversation analyses for my clients on a regular basis. The fact is that today nurturing relationships means taking care of each interaction and it…
“It’s going to be interesting to see how society deals with artificial intelligence, but it will definitely be cool.” —Colin Angle While I completely agree with this quote, it will be much cooler to see how innovative email marketers get their creative juices flowing and leverage the power of artificial intelligence to scale up their…
AI adoption is 2.5 times higher today than it was in 2017, according to McKinsey’s Global Survey on AI. Image via McKinsey & Company And one of the key areas that organizations are using AI is effective decision-making. Through analyses of available datasets, AI is helping leaders make more accurate and consistent decisions. Fast. Unlike…
During the last three months, I’ve been traveling a lot to meet clients, mostly driving my car. Therefore I’ve also had some time to think about how customer relationships are born, evolve, and sometimes cut up. More specifically, what aspects influence the whole relationship in a positive or negative way, just like in any other…
Having recently chatted with a very intense and driven ASU Graduate student, I was reminded of a story a remarkable young woman told me about 4 years ago. My memory being admittedly imperfect, some of the finer details of my recounting may not be accurate. But the gist of the story, as told to me,…
The term “evergreen content” has been around the Internet for quite some time. However many businesses still don’t stop to consider how it works. It’s not only important for businesses to understand what evergreen content is, but it’s also important to understand why it matters and how to put it into action. Evergreen content is…
Web design is a form of art that aims to give visitors an enjoyable, friction-free experience when browsing a website. However, there are still so many businesses out there with poorly designed websites, and that is definitely hurting their conversions. Designing a website can be an intimidating task, especially for startups and small businesses. There…
‘They’ve been so helpful that I’ll definitely come back again’ or ‘the staff was really unhelpful: never again!’ Whether they rant or rave after having had an experience with your business, customer feedback is mostly service-related. However, if you watch them just through that lens, you’ll get a partial view of the picture. Thus you…
Once upon a time, when Instagram began its way online, it was nothing to do with sales. There was a fun test to check which social network was right for you: Indeed: At first, Instagram was more like a personal photo album or online storefront to publish product photos. But as its technical capabilities and…
The following comprises 3 “Business Tips” articles, each of which talks about 4 helpful tools and resources around a specific area of your business. Today, the subjects are: SEO Digital marketing automation Live Chat and Chatbot The 4 Best SEO Tools for 2023 1) Boost Your Organic Traffic – Surfer Organize and implement your SEO…
