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Andy Capaloff

The Post-COVID-19 World Will Be Full Of Innovation!

What Do You Think Will Happen Post-COVID-19?

What percentage of the world is on lockdown right now? Well, that depends on when you’re reading this. We’re living through a time that will be taught in history classes for generations to come. Through adversity comes times of great growth. It’s no coincidence that the most exciting and relatively wealthy time that our world…


Paolo Fabrizio

How To Ignite Digital Customer Service In Complex Times

Digital Customer Service In Complex Times

While I’m writing this article here in Milan, Italy I constantly hear ambulance sirens going back and forth for a dramatic reason that is globally hitting us. Nevertheless, time goes on and life does as well, meaning that we have to keep either ourselves and our businesses alive. As for customer service, many people with…


Andy Capaloff

The Challenges Of Working and Learning From Home [Interactive Q&A]

Overcoming Distractions When Working and Learning From Home

Now that Covid-19 has finally forced companies to embrace work-from-home, a large group of first-timers will be encountering new challenges. How do you maintain concentration on your work away from the office setting? There are plenty of articles on this subject. Here’s one from Business Insider. There’s another challenge though. Learning from home. I Have…


Susan Gilbert

10 Tips for Work At Home Success

10 Tips for Work At Home Success

Do you want to transition from a commute to a home office? Working from home is a growing trend, especially in the United States. In the new Gig economy, 34 percent of the American workforce consider themselves to be freelancers according to Nasdaq. Over the next decade, this non-traditional employment trend will grow by 179…


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