How NOT to work with Bad Clients – Infographic
The best advice I ever received? Know when to say NO. And that includes saying no to bad clients! It feels as though it is a risk-filled venture to dismiss any offer. After all, people lead to people. And you never want to be seen as someone with whom it is difficult to come to…
Are You Making Your Customer’s Lives Easier?
A few weeks ago I attended the Customer Service Summit in New York. One of the most highlighted topics was customer’s shift towards text-based channels (social networks, instant messaging apps and chat). So what are the consequences of this new habit? Simple and scary: customers have higher and higher expectations, and they easily become impatient…
The Secret of Effective Communication with Customers
Everything we say or write is an attempt to convey a message. We tend to think that we excel in effective communication. But, like it or not, most of the times we fail. This is essentially due to two reasons: We have used unclear language (technical words, jargon or ‘brandalese’) that our listener could not understand……
What Happens If You Leave The ‘Why’ In Customer’s Hands
“Why” is a word that tends to arise in most of our conversations, regardless the topic we’re discussing. It’s so important that Simon Sinek wrote a whole, wonderful book about it that I suggest you to read. When it comes to customer service, if you leave the whys in customer’s hands you’ll have then to deal with…
A Newbieâs Guide To Knowledge Bases
In todayâs connected world, consumers expect fast and accurate information. If you can’t provide them with what they want exactly when they want it, they will find someone who can. Itâs really as simple as that! This is why you need to try and meet every need of your target customers. Consistently satisfying customers makes…
Why No News Is Not Good News In Customer Service
When I started working about 20 years ago, a mantra was ‘we must avoid customer complaints.’ That was the first time I heard about customer retention. Today, working as a customer service consultant and trainer, I still see many companies trying to prevent complaints. But in the meantime, technology has dramatically changed customers’ behavior. In this…
7 Ways To Build Trust with Your Content Marketing
Trust! No business can get off the ground without it anymore. Lose it, and you’re done for! In this article, Michael Brenner offers 7 tips to help you build trust with your content marketing. This is another in our âGreat Articles You may have missedâ series. Build Trust with Your Content Marketing Trust is the…
For Happy Customers, Look Beyond the Sales Funnel
The Sales Funnel is good, but it isn’t everything! Shelly Kramer offers food for thought about what lies beyond the funnel. It is another in our âGreat Articles You may have missedâ series. Quit Focusing on the Sales Funnel Many companies today focus on the traditional sales funnelâthey hunt, lure, and trap leads. Then, they…
9 Reasons to Adopt a Knowledge Base for Your Website
Having a knowledge base for your website is becoming more and more popular, as it can provide users with many benefits. No matter what kind of a website you have and what products or services you offer, creating a knowledge base and integrating it with your website is a great step to take. It can…
Viewing Customer Experience With Consumers Eyes
Itâs time for us all to switch hats and look at our entire businesses from the point of view of a customer. Ideally, all companies would do this. But while many have become too large, or perhaps just turned into dinosaurs, and couldnât change quickly if their existence depended on it, you and I donât…
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