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Paolo Fabrizio

How To Ignite Digital Customer Service In Complex Times

Digital Customer Service In Complex Times

While I’m writing this article here in Milan, Italy I constantly hear ambulance sirens going back and forth for a dramatic reason that is globally hitting us. Nevertheless, time goes on and life does as well, meaning that we have to keep either ourselves and our businesses alive. As for customer service, many people with…


Andy Capaloff

Will The Post COVID-19 World Be a Better Place?

Will The Post COVID-19 World Be a Better Place?

It’s really difficult for me to write a straight marketing article right now. I’ll leave that to our guest bloggers. I can only currently think about how COVID-19 has affected everything we all do. I want to ask you a question I’ve seen elsewhere. What positives have you seen, that you hope will continue when…


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