March 7, 2023
Post: 3 Behaviors That Make Or Break Customer Experience
During the last three months, I’ve been traveling a lot to meet clients, mostly driving my car. Therefore I’ve also had some time to think about how customer relationships are born, evolve, and sometimes cut up. More specifically, what aspects influence the whole relationship in a positive or negative way, just like in any other…
February 28, 2023
Post: The Importance of Work-Life Balance: A Scary and Inspiring True Story
Having recently chatted with a very intense and driven ASU Graduate student, I was reminded of a story a remarkable young woman told me about 4 years ago. My memory being admittedly imperfect, some of the finer details of my recounting may not be accurate. But the gist of the story, as told to me,…
February 21, 2023
Post: 8 Common Homepage Design Mistakes and How to Avoid Them
Web design is a form of art that aims to give visitors an enjoyable, friction-free experience when browsing a website. However, there are still so many businesses out there with poorly designed websites, and that is definitely hurting their conversions. Designing a website can be an intimidating task, especially for startups and small businesses. There…
February 7, 2023
Post: Two Customer Feedback Types You Need To Balance
‘They’ve been so helpful that I’ll definitely come back again’ or ‘the staff was really unhelpful: never again!’ Whether they rant or rave after having had an experience with your business, customer feedback is mostly service-related. However, if you watch them just through that lens, you’ll get a partial view of the picture. Thus you…
January 31, 2023
Post: How To Use Storytelling For Instagram Sales
Once upon a time, when Instagram began its way online, it was nothing to do with sales. There was a fun test to check which social network was right for you: Indeed: At first, Instagram was more like a personal photo album or online storefront to publish product photos. But as its technical capabilities and…
January 24, 2023
Post: 12 SEO, Digital Marketing Automation, and Live Chat and Chatbot Tools
The following comprises 3 “Business Tips” articles, each of which talks about 4 helpful tools and resources around a specific area of your business. Today, the subjects are: SEO Digital marketing automation Live Chat and Chatbot The 4 Best SEO Tools for 2023 1) Boost Your Organic Traffic – Surfer Organize and implement your SEO…
January 17, 2023
Post: How The Rise of AI Affects Bloggers Socially
We’ve all been alerted recently in the news about the rise of AI – namely ChatGPT, the latest evolution in chatbots, released on 30 November 2022. It has attracted media attention because high school students are using it to write their essays! Unfortunately for them, their professors smell the proverbial rat, as the quality of…
January 10, 2023
Post: Things You Should Know About The Behavior Of Digitally Conscious Customers
Once upon a time, customers made the majority of their purchases at physical stores. Today, experts predict that 2022 has seen more than 2.14 billion shoppers online, which is about 27% of the world’s population. With new digitally conscious customers becoming the norm, it’s important for businesses to adapt to this new behavior. However, adapting…
January 3, 2023
Post: How Will You Improve Customer Experience?
It is becoming ever more important that you constantly improve customer experience to stay competitive. After such a bold statement, I invite you to read the rest of this article. If you disagree, stop reading now because I won’t do anything to convince you. The fact is that I’ve been listening to many companies saying…
December 28, 2022
Post: Curatti Best Articles of 2022 (And Happy New Year 2023!)
2022 is finally over! While the last two years have each been better than their predecessors, as with last year, I don’t suppose it met too many people’s hopes or expectations. I hope that some who read this were amongst the success stories. Please leave a comment if that describes you. We all love to…
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