Post: Social Media Has Become a Customer Service Tool
At this the time of the year we usually read lots of predictions about digital, social and customer service trends for the forthcoming year. To tell you the truth I prefer to read others’ opinions throughout the year in order to build my own view day by day. That’s why today I’m going to share…
Post: The Importance Of Content In Modern Marketing
Brands today simply don’t have the luxury of sitting back and hoping that their brand identity will be enough to bring customers their way. Not only is transparency increasingly important in the modern world of marketing, but consumers today demand increased interaction – if your brand isn’t able to deliver this type of interaction and…
Post: How Does Klout Measure Your Business’s Score?
Online influence is a growing factor when it comes to attracting new customers and connecting with the right influencers in your niche. Thankfully there are tools online that help build an authentic brand image and provide public data on a user’s credibility and impact. One such service, Klout, now owned by Lithium Technologies since 2014,…
Post: 5 Ways to Leverage Twitter in a Post-Twitter World
Social media has become an inseparable part of our lives. We share our stories and photos, eager to get likes and shares. Today, social media is one of the most important components of a digital marketing strategy for any organization or brand. Few would argue with this. However, in recent months, some marketers would say that Twitter…
Post: How Digital Competency Defines Marketing Success
Digital competency sounds like marketing speak. It is not. Today, as never before, barriers to entry for small biz brads are defined by your ability or lack thereof to shape technology to fit your business rules. Over 37% of small business owners plan to spend more on digital the next 12 months. Technical competency…
Post: 5 Metrics to Measure Influencer Marketing
In the past, it was often difficult to accurately measure marketing methods to determine which methods were driving the highest levels of traffic. Today, we have access to a wide array of online marketing methods, including social media and influencer marketing. In fact, a study conducted by SocialChorus found that an influencer marketer campaigns can…
Post: 7 Most Common Blunders Content Marketers Make
It does not matter if online content is in the form of a blog, a website, an e-commerce store or a series of targeted product descriptions – if the right people do not know that it exists, they cannot interact with it. This is precisely why marketing is a major component of successful content creation.…
Post: Marketers: Rethink The Customer Decision Journey
In 2009, McKinsey & Co. proposed what was touted as a radical shift in marketing practice they called the consumer decision journey. The article called into question the long held concept of the purchase funnel in favor of a new model that incorporated customer experience and advocacy. “If marketing has one goal, it’s to reach…
Post: Time to Stop Recycling Thought Leadership
By Michael Brito It’s taken me 4 months to write this post and I am still not sure exactly what I want to say, if it’ll make any sense or if anyone will read it. I’ll give it a shot anyway. I have been blogging since 2006 and I am definitely guilty of recycling thought…
Post: Training Digital Natives To Be The Leaders Of Tomorrow
Over the past twenty-five years, the rapid development of new technologies, combined with the advent of the Web and social media, have caused a social revolution that now affects each generation. It has been a wave of profound changes that have transformed every aspect of our existence, from family life and personal relationships, through entertainment…
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