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Kayla Matthews

6 Trust Factors That Strengthen Brand Loyalty

Before any savvy customer decides to work with you, they’ll need some evidence that your business can be trusted. When potential clients scan your website, they quickly form thoughts about your brand and whether it’s worth trusting. Current research shows that within 50 milliseconds, a visitor has already developed a partial opinion about your site.…


Ann Smarty

5 Steps & 5 Tools For Making a Great Editorial Calendar

In the past eight years I have worked as an editor for several huge websites. Those don’t include my own, where I have been 100% responsible for all upkeep and content published. I can say, with a great deal of experience backing it up, that having a solid editorial calendar is the most important tool…


Paolo Fabrizio

How to Harness Digital Customer Service in Your Organization

Digital Customer Service Strategy

Last week I had the chance of speaking about digital customer support at 3 conventions, here in Italy. Audience sizes were different one from the other, as well as the industries represented by managers. There was though, one aspect that all attendees had in common: they were hungry for solutions. In fact one of the…


Paolo Fabrizio

Customer Service is The Art: Are You Shaping Yours?

Customer Service Is The Art

‘Hi Paolo, can I tell you about the problem that I had with @namebrand? I’ve reached them via email, phone, and Messenger but they just let me down’. I receive such notes from many frustrated customers. Some of them are peers, others are clients. Guess what they all have in common? They’re looking for good…


Susan Gilbert

Use These Strategies to Grow Your YouTube Channel

Grow Your YouTube Channel

While many YouTube channel owners have raised their voices, the video giant continues its algorithm changes in the name of “personalizing their feed.” The good news is that there are several ways you can effectively grow your following and attract more subscribers with organic methods. Whether you are a business offering products or services or…



Natalie Andersen

5 Ways to Reboot Your Brand’s Content Marketing Strategy

Reboot Your Content Marketing Strategy

When you’re dealing with marketing and building your brand, you need to think big and stay current. There are new trends and updates you could adopt and it’s your task to keep your eyes wide open looking for ways to improve. Just like everything else, your content marketing strategy needs to keep up with the…


Anna Fox

Three DIY SEO Tools for Your Content Marketing Strategy

Easy To Use DIY SEO Tools

Is DIY SEO possible? Yes, and it can improve your blog traffic quite a bit! And more traffic means more monetization opportunities as well as more potential clients to work with. So to state the blindingly obvious, increasing the amount of traffic to your blog is a top priority. By utilizing proper SEO techniques and…



Paolo Fabrizio

Why You Can’t Do Without The 3 Customer Service Pillars

Customer Service Pillars

You can’t fake customers. When they ask for support, they quickly realize whether the customer service they’re dealing with is rock solid or shaky. The difference is entirely relevant, since a rising number of people switch to a competitor after just one negative experience. So, in this article, you will learn about the three customer…


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