COVID-19 Ain’t Going Anywhere Soon. So, What’ya Gonna Do About It?
It’s time to settle in and get comfortable, folks! This is going to be a very long ride! The CDC and Dr. Fauci have confirmed our worst fears that this is coming back for a second act. Economists warn that some companies will learn to exist in a leaner fashion. This means that unemployment will…
How To Use Digital Customer Service To Make Business Alliances
‘Tool’ is definitely one the most frequently used terms in Digital Customer Service. But it is overvalued. Actually it’s just part of the solution. In fact, even though tools are very important, they are not enough to deliver excellent and consistent customer experiences. The other missing ingredient? People soft skills, meaning those who daily interact…
