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Paolo Fabrizio

Do You Think That All Digital Support Channels Are The Same?

All Digital Support Channels Are Not The Same

As more and more organizations are integrating digital channels to cope with customer’s demand for online support, some facets often are being underrated. In fact, in this gold rush towards Digital Customer Service, some tend to consider all online channels as more or less the same. “This agent is doing well on social media so…


Patrick Cole

How To Boost Your Business With Mobile Messaging

Social media platforms, as tools for communicating news and announcements, are great places to broadcast content to a wide audience. However, the content you place on your social media pages, your blog and your website is passive. You have to rely on your audience visiting your social media pages and website, and consuming that content.…


Albert Qian

Curatti 2014 Social Media Recap: #9 – Take a Message

We’re in the final quarter of 2014, which means there are less than 90 days until the New Year and the celebration of a new year on its way. 2014 has been yet another banner year for social media, digital marketing, and the era of curation as the companies surrounding the trend make waves. For…