The Best Way to Start Your Live Chat Conversation
I often get asked ‘what’s the most challenging digital channel to deliver superior support?’ Since this question is directly linked to handling conversations, we need to look at each channel’s specific features (social media, live chat, messaging apps). My answer is definitely ‘live chat‘ because it presents many hidden hurdles. The first challenge is the…
10 Simple Techniques To Recapture Your Business Focus
Are you experiencing a lack of time and over-scheduling in your business? These are roadblocks to focus and progress that can be overcome with the right techniques. Whether you are writing a new book, working on your brand marketing or planning to become a professional speaker in your field, having the right mindset and discipline…
