Why You Can’t Do Without The 3 Customer Service Pillars
You can’t fake customers. When they ask for support, they quickly realize whether the customer service they’re dealing with is rock solid or shaky. The difference is entirely relevant, since a rising number of people switch to a competitor after just one negative experience. So, in this article, you will learn about the three customer…
From Bad to Great Conversations With Customers
The words that we use can make or break a conversation. In fact timing, context and tone of voice play a crucial role in driving sentiment. When it comes to customer service, digital channels are useful but not enough themselves to have smooth, effective communications. How does that actually happen? How can we leverage conversations…
8 Reasons Why You Are Not Getting Business from LinkedIn
Let’s be clear about this: there are many small and medium sized businesses out there who are regularly getting substantial business from their LinkedIn activity. However there are others who do not. Whether your business is in the first or second category I hope this article will give you some ideas and inspiration on how…
Is Social Customer Service just for big brands?
A few days ago I was in Rome to promote my book. So far I’ve been touring four cities and I’m very glad that the audience has always been very participatory. One of the most frequent question I’ve been asked is the title above ↑. That did not surprise me since many people wonder whether Social…
