Alice Elliott
How to get more web traffic

Today we are examining whether you think socially about web traffic. And the first thing we need to get straight is what you envisage is web traffic. Do you consider getting a high number of visits to your website as successful? Do stats like 200,000+ a month get your juices flowing? Sure, these kinds of…

Paolo Fabrizio

How To Turn Social Customer Service Issues Into Assets

Delivering excellent customer service via social networks is not childs play. You need to re-think and adapt procedures in order to integrate social customer service into your organization. Smart companies are determined to face and overcome such challenges because they believe we’ve entered a brand new customer service era, so they want to be perceived as pioneers.…