Why Knowledge Base Documentation Needs Freshness
Knowledge base documentation is really helpful in general. It is used by both users and your support team, as it usually contains insightful and work relevant information for both. The problem is that knowledge base documentation consists of technical information. It not exactly fun to read. And for a lot of average users, it’s impossible…
A Newbie’s Guide To Knowledge Bases
In today’s connected world, consumers expect fast and accurate information. If you can’t provide them with what they want exactly when they want it, they will find someone who can. It’s really as simple as that! This is why you need to try and meet every need of your target customers. Consistently satisfying customers makes…
