Why Digital Customer Service Is Like a Wave
![Digital Customer Service Is Like a Wave](https://curatti.wpenginepowered.com/wp-content/uploads/2020/06/Digital-Customer-Service-Is-Like-a-Wave-1000x500.jpg)
Imagine you’re on a sandy beach entering the water. Suddenly you spot a big wave coming towards you and you must rapidly choose between two options: surfing the wave or being pushed away by its force. What we’ve seen in customer service during these last 3 months is the rise of a huge wave of…