How To Effectively Deal With Customer Rage
![Ccustomer Rage](https://curatti.wpenginepowered.com/wp-content/uploads/2017/08/customer-rage-1000x500.jpg)
A couple of weeks ago I was on a train heading to Florence, Italy. Unfortunately we remained stuck inside a tunnel for over 2 hours. All of the passengers were stranded, as the train crew literally disappeared. Desaparecidos (that’s how we say it in Italy!). We could barely understand the ‘train voice’, which gave us…