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Paolo Fabrizio

What Will You Do When Your Customer Screws Up?

What Will You Do When The Customer Screws Up?

Nobody’s perfect – neither you nor your customers. In fact, sometimes even the most admired brands make customer service mistakes. But they typically have the ability to turn such pitfalls into great customer experiences. In this article though I’m going to focus on the other side of the coin: helping you fix issues that you…


Joydeep Bhattacharya

How to Leverage Social Selling To Dominate Your eCommerce Niche

Leverage Social Selling To Dominate Your eCommerce Niche

Social media is not just a platform for networking. It has gradually progressed to become a platform for product selling. In fact, 30% of shoppers have admitted that they would prefer to buy a product directly from sites like Facebook, Twitter, Pinterest, Instagram, etc. One of the major benefits that social media offers to B2B…