Raymond Morin

The Many Faces of The Digital Generation

Fragmentation Of The New Digital Generation In an article published in this column last August, I raised the idea that to understand the new digital generation, you have to observe the major social transformations spurred by new digital technologies, every four years, rather than the previously considered 16 year cycles. And in the era of…

Andy Capaloff

Inbound’s Inverse: A Customer’s Perspective

Inbound’s Inverse I am your potential customer. You sell something I need, although I don’t yet know exactly what that is. A service, perhaps? Unfortunately, I’ve never heard of you. I can certainly tell you that if you find me and email me cold, I’ll delete it. I really don’t like speculative emails. Who can…