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Paolo Fabrizio

The Secret Recipe For Successful Social Customer Service

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Every December we see a proliferation of articles with predictions for the following year. The funny thing is that you can get some of them until February! Anyway don’t worry because this post is NOT one of those. I’m inviting you to focus on the present in order to take advantage of it. In fact, when it…


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Andy Capaloff

Tools, Apps and Plugins: The Making Of A Website

Tools, Apps & Plugins: The Making Of A Website

It’s simply astonishing just how many tools, apps, plugins and extensions a typical online business is likely to rely on in the background, or specifically use on any given day. I’m guessing that most people reading this will be all too aware of this. We’re always open to knowing how we might upgrade on some…


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Elaina Meiser

Why Small Businesses Need Mobile Apps

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Small businesses should make efforts to be aware of developing trends that can affect their success. The use of mobile internet continues to grow due to the rapid spread of smartphones and mobile apps. All businesses have been affected by this changing digital trend, and small businesses should look for ways to benefit from it.…


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Anna Olinger

6 Great Content Proofreading Services & Tools

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Social media content has changed the way the world communicates. It dominates conversations and connection, and is a quick and easy way to share information. However, you don’t want to rush to publish posts before properly proofreading and editing. This final step of the creation process can make or break your social media’s outreach results.…


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Paolo Fabrizio

The Rise Of Instant Social Customer Service Apps

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Technology is like a Ferrari: everybody wants to have one but few would be able to drive it safely. As online conversational platforms are being developed faster and faster, what we still call Social Customer Service might have already become obsolete (!). In fact Social networks are just part of the online customer service basket that each…


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Jan Gordon

14 Tools To Transform Your Twitter Engagement

By Brian Fanzo Twitter, like all technology and social media platforms has changed drastically over the last couple years.  While the technology and platforms have changed, the impact and value gained has only increased.  The problem is a great social strategy and philosophy will only get twitter users so far. The learning curve for new…